Returns & Refunds Policy

Ar Diversified Holdings LLC
Last updated: December 4, 2025

This Returns & Refunds Policy explains when and how you can request a return, replacement, or refund for purchases made from Ar Diversified Holdings LLC (“we,” “us,” or “our”).

By placing an order on our website, you agree to this policy along with our Terms of Service, Payment Policy, and Shipping Information.

1. General Principles

  • We aim to handle returns and refunds fairly, clearly, and promptly.

  • Not all orders are eligible for return or refund; conditions in this policy must be met.

  • Original shipping fees are non-refundable, except where required by law or in specific cases described below.

2. Return Eligibility & Timeframe

Unless otherwise stated for a specific product, the standard return rules are:

  • Return window:

    • You may request a return within 14 calendar days from the date the tracking shows the order was delivered.

  • To be eligible for a return:

    • The item must be unused, unworn, and in resalable condition.

    • All original packaging, tags, labels, and accessories must be included.

If the return request is made after 14 days, or the item is not in acceptable condition, we may reject the return or offer a partial refund, at our sole discretion.

3. Non-Returnable Items

For safety, quality control, or logistical reasons, some items may not be eligible for return, including but not limited to:

  • Items marked “Final Sale” or “Non-returnable” at the time of purchase

  • Customized, personalized, or made-to-order products

  • Items that are damaged, heavily used, or missing major parts due to customer misuse

  • Any item returned without prior authorization

If you are unsure whether your item is returnable, please contact us before sending anything back.

4. How to Request a Return

To request a return:

  1. Contact us within the allowed return period at:

  2. Provide:

    • Order number

    • Full name and contact details

    • Reason for the return

    • Clear photos of the item and packaging (if damaged or incorrect item)

  3. Wait for our response with:

    • Return authorization (if approved)

    • Return instructions and the correct return address

Do not send items back without contacting us first. Unauthorized returns may be refused or not processed.

5. Return Shipping Costs

Unless the return is due to our error (e.g. wrong item sent, clearly defective on arrival), the customer is responsible for return shipping costs.

  • Customer-responsible returns include, for example:

    • Change of mind

    • Ordered the wrong item, size, or quantity

    • No longer needed

In these cases:

  • You may use:

    • A return label from us (if available), and the cost may be deducted from your refund, or

    • Your own carrier and tracked shipping method (you are responsible for loss/damage in transit).

Original shipping fees paid at checkout remain non-refundable.

6. Reshipment Fees (If Order Is Returned to Sender)

If an order is returned to us by the carrier due to reasons such as:

  • Incorrect or incomplete shipping address provided by the customer

  • Repeated delivery attempts failed (unclaimed package)

  • Refusal to accept the package without prior arrangement

then the following will apply:

  1. Reshipment option:

    • We can re-ship the order to a corrected or confirmed address, subject to an additional shipping fee.

    • The reshipment fee will be at least equal to our current flat-rate shipping charge (for example, our standard flat rate is $8.55 per order, subject to change), or higher if actual carrier costs are higher.

  2. Refund instead of reshipment:

    • If you choose not to have the order re-shipped, we may issue a refund for the item(s) only, minus:

      • Original shipping fee

      • Any carrier return fees (if applicable)

We reserve the right to refuse reshipment or refund for repeat delivery failures caused by incorrect information supplied by the customer.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us as soon as possible:

  1. Report the issue within 7 calendar days of delivery.

  2. Provide:

    • Order number

    • Photos of the item, packaging, and shipping label

    • Description of the problem

After review, we may:

  • Offer a replacement at no additional shipping cost, or

  • Offer a refund for the affected item(s), or

  • Provide another reasonable solution

In such cases, if we confirm an error on our side or a clear defect, we will typically:

  • Cover return shipping costs, or

  • Provide a replacement without requiring a return, depending on the situation and product.

8. Refund Method & Processing Time

If your return is approved and the item (if required) is received and inspected, we will process your refund as follows:

  • Refund method:

    • Refunds are generally issued via the same payment method used for the original purchase (PayPal or Stripe).

  • Processing time:

    • We typically process approved refunds within 5–10 business days after we receive and inspect the returned item(s).

    • Your bank, card issuer, or PayPal may require additional time to post the funds back to your account.

We are not responsible for delays caused by your bank, card issuer, or PayPal.

9. Partial Refunds & Deductions

We may issue partial refunds or deduct fees in situations such as:

  • Returned item is used, damaged, or missing parts not due to our error

  • Packaging is significantly damaged affecting resale value

  • Return shipping costs paid by us on your behalf

  • Reshipment or carrier return fees

Any deductions will be clearly reflected in the final refund amount.

10. Order Cancellations

  • Before shipment:

    • If you request to cancel an order before it has shipped, we will attempt to cancel and, if successful, may issue a full refund of the order total (since the order has not entered the shipping process).

  • After shipment:

    • If the order has already shipped, it will be handled as a standard return, and this policy will apply (including shipping and reshipment rules).

We cannot guarantee that cancellation requests can be processed in time once an order is in fulfillment.

11. Policy Changes

We may update or modify this Returns & Refunds Policy at any time. Changes will apply to orders placed after the effective date posted at the top of this page.

12. Contact Information

For questions about returns, refunds, or this policy, please contact:

Ar Diversified Holdings LLC
Address: 75101 Sego Lane Ste B, Palm Desert, CA 92211
Phone: (760) 350-4022
Email: support@canallightingparts.us